Help Centre
How can we help?
Pick a topic below. If you cannot find the answer, write to support@megaaaraw.com or use the contact form.
Account
How do I create an account?
Go to Register, enter your Philippine mobile number, confirm your eligibility and request an OTP. After you enter the code, complete identity verification.
Can I have more than one account?
No. One person may hold one account, linked to one mobile number.
How do I close my account?
Contact support with your Account ID. If you want to stop for gambling-related reasons, consider self-exclusion — see Responsible Gaming.
OTP
I did not receive the OTP.
Check that the number is correct and has signal, wait a minute, then use “Resend code”. Codes expire quickly — always use the latest one. If it still does not arrive, contact support.
Someone asked me for my OTP.
Never share it. MegaAraw staff will never ask for your code. If you shared it, contact support immediately so we can secure your account.
I changed my number.
Contact support from the email linked to your account. A number change requires identity checks.
Verification
Why do I need to verify?
Verification confirms that you are 21+, that you are who you say you are and that you are eligible to play. Games, deposits and withdrawals open only when your status is Verified.
Which IDs are accepted?
Valid Philippine government-issued photo IDs such as the PhilSys National ID, passport, driver’s license, UMID or PRC ID. See Account & Verification for the full list.
My verification is Pending.
Your documents are in review. If we need anything else, we will contact you by email or SMS.
Games
How do I find a game?
Use the lobby filters by category and provider, or type the name in the search box.
A game will not open.
Check your connection, refresh the page and make sure your account is verified. If the problem continues, send us the game name and the time it happened.
Where are the game rules?
Inside each game — open the help or “i” button for rules, payouts and RTP.
Live Tables
Why is a table closed?
Live tables follow a studio schedule and can be paused between shoes or for maintenance. Open tables are shown on Live Casino.
My connection dropped during a live round.
The round continues on the table and is settled by its result. Check Game History for the outcome.
Slots
What is RTP?
Return to player — the share of all stakes a slot is designed to return over a very large number of spins. It is not a promise for any single session.
Can I filter slots by provider?
Yes, on the Slots page.
Wallet
What currency is my wallet in?
Philippine pesos (PHP).
Where do I see my balance?
In My Account → Wallet after you log in.
Deposits
Which methods can I use to deposit?
Only methods connected to the cashier, listed on Wallet & Payments.
My deposit has not arrived.
Keep the payment reference and contact support with the amount, method and time.
Withdrawals
How do I withdraw?
Open My Account → Withdrawal, choose a method in your own name and enter the amount. Your account must be verified.
Why is my withdrawal still pending?
Some requests need extra checks before they are released. Processing times are shown per method where published.
Transactions
Where can I see my transactions?
In My Account → Transaction History, with date, method, amount, status and reference.
I see a transaction I do not recognise.
Contact support at once with its reference.
Responsible Gaming
How do I set a limit?
In My Account → Responsible Gaming, or by writing to support.
How do I self-exclude?
Apply through PAGCOR’s OSEA or ask our support team to help.
Who can I talk to?
The National Problem Gambling Helpline, 24/7: (02) 8248-9568.
Still need help?
Send us a message with your Account ID and we will reply by email.