Responsible Gaming
Keep gaming a game
21+ only. Gambling doesn’t guarantee earnings or financial improvement. Stay within your limits.
National Problem Gambling Helpline
Run by PAGCOR, 24 hours a day, 7 days a week. Trained counsellors offer confidential support, guidance and referrals — for players and for families.
Responsible Gaming Support
Our team can set limits, arrange a break or help with exclusion — confidentially.
Write to supportPlay limits
Request them in My Account or through Responsible Gaming Support — and set them before you play, not after a loss.
Deposit limit
The most you can deposit per day, week or month.
Loss and wager limits
A ceiling on how much you can lose or stake in a period.
Session time and reminders
A maximum session length and reminders showing how long you have been playing.
Time-out
A short break from your account, from a day to several weeks.
Self-exclusion
A longer block from gaming through PAGCOR’s exclusion programme — see below.
Reality check
Your Game History and Transaction History show exactly what you have played and spent.
Self-Exclusion, OSEA and the NDRP
Self-Exclusion
You can ask to be excluded from gaming for a set period. While excluded you cannot open an account or play on PAGCOR-regulated platforms.
PAGCOR OSEA
The Online Self-Exclusion Application lets you apply for self-exclusion online, directly with PAGCOR.
NDRP
The National Database of Restricted Persons lists people who may not play, including excluded persons. MegaAraw checks it before giving access to games.
Warning signs
If any of these sound familiar, it is time to pause.
- Playing to win back money you have lost
- Spending more money or time than you planned
- Borrowing, selling things or using bill money to play
- Hiding your gaming from family or friends
- Feeling anxious, irritable or low when you cannot play
- Seeing gaming as a way to earn income or solve money problems
- Neglecting work, study or family because of gaming
Habits that help
- Treat gaming as paid entertainment, never as income.
- Set a budget and a time limit before every session.
- Never chase losses.
- Do not play when upset, tired or after drinking.
- Take regular breaks and keep other hobbies.
- Play only in private — never in public places.
21+ only — protecting minors
Nobody under 21 may register or play. Every account is age-checked through identity verification. If you share a device with young people, keep your login codes private and consider parental-control software.
Questions and answers
Can I cancel self-exclusion early?
Self-exclusion is designed to be hard to reverse. Its duration and the conditions for lifting it are set by PAGCOR’s exclusion programme — check them on the PAGCOR site before you apply.
Can a family member exclude me?
PAGCOR runs a family exclusion programme that close family members can apply to. The application form is published on the PAGCOR website.
Will MegaAraw tell anyone I asked for help?
No. Requests about limits, breaks or exclusion are handled confidentially by our support team.